The first impression will always last, and the first time a customer walks into your establishment, it’s only appropriate that you show them the best hospitality to ensure that they’ll come back. Naturally, when customers have a good experience with a certain business, they’ll come back, which can increase their likelihood of buying even more.
Buyer frequency is an even more important factor, especially when the COVID-19 pandemic has significantly impacted how most people will live their lives and how several industries will be operating. Most businesses, especially traditional retail stores, have to make drastic changes since physical shopping can be “risky” in the transmission process.
Because of the current public health crisis, most businesses and traditional retailers have migrated to a more digital setup, especially when contactless deliveries are skyrocketing in popularity. With most foot traffic being restricted to local areas and regions, most businesses will have to restrict themselves to their local population.
But with the rise of E-commerce platforms, these businesses can still reach out to the public without restrictions. In fact, it’s known that 35% of consumers will usually buy their goods online. Still, much of the pandemic has caused a problem in buyer frequency, especially when most people want to buy at least one product before looking for other outlets.
In terms of digital platforms and physical traditional business models, what are some good ways of getting customers back to your store? Here’s what you’ll need to know.
Use the Local Language
When it comes to international companies with branches around the world, the local language should be taken into account when it comes to relating to the local populace. Although English is widely spoken in various countries, a good percentage of the population still wouldn’t understand much of the words in this case.
You don’t necessarily need to learn the whole language when a catchphrase will usually do the trick. When you do have guests and customers over, something as simple as a “Kamusta?” or “Danke schön” will help ensure that there’s something that your customers can relate to.
Still, you’ll need to keep in mind that your marketing tone should be something that’s catered towards your client. This means that you’ll need to use different channels when communicating, such as messages, E-mails, text messages, and other marketing tools and software.
Being able to pitch your sales through native and local languages is a great way of increasing your sales margins, especially when you’ll know what your customers will want.
Customer Experience Is Crucial
Although most business establishments are focused on their sales, customer experience is still one of the most important aspects of getting people back to your business. Not only does this work for digital platforms, but this is one of the tried and tested ways of getting individuals to occasionally come back to frequent business models.
Whether you’re managing an office, a restaurant, or a retail store, you’ll need to ensure that your customers won’t have any inconveniences while they’re at your store. Sometimes, your customers can easily get thirsty, especially if they’re inside your establishments for a few hours. Having office water delivery services won’t just help keep your employees hydrated and in good working conditions, but will also quench the thirst of your customers.
Special Offers Will Ensure Repeat Customers
Other than just expecting customers to come back to your establishment, you’ll need to ensure that there’s at least long-term customer retention. This means that you’ll need to offer something big for your customers. One of the best ways of increasing customer retention is by offering special offers or handling them gift cards that they’ll use. This is a great way of luring them into the first early signs of a repeat purchase.
Other than sales at any given time of the year, announcing promotions in the name of festivities, like birthdays of founders, anniversaries, and other major events, can ensure that customers will stay in the store for even more purchases.
Incorporating Digital Assets
Since many businesses are slowly but surely transitioning towards a more digital approach, most businesses will need to start making changes to their usual marketing tactics that cater to a more contemporary audience. Incorporating search engine optimization tactics and digital codes for coupons can help flock in engagements and leads towards your website.
When it’s easier for buyers to find your website, you’re bound to get even more leads, and more customers will start flocking to your products.
There are a variety of ways of increasing the frequency of buyers for your products. Ultimately, this will depend on how well you’ll handle customers and how convenient you can make their experience. Remember: you don’t have to limit yourself to these tactics as you can easily find different ways of luring in customers.
