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Collection of many different natural gemstones on the white background: amethyst, lapis lazuli, rose quartz, citrine, ruby, amazonite, moonstone, labradorite, chalcedony, blue topaz and many more.

Forget Diamonds: There Are Other Valuable Gemstones in the World

A small-scale miner from Tanzania recently made news after he found two big tanzanite gemstones weighing a combined 15 kg (33 lb). This rare find made him an overnight millionaire after selling his stones for $3.4 dollars. Not surprising as tanzanite is considered one of the rarest and beautiful in the world of precious stones. An …

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Roadblock Ahead: 3 Hurdles That Self-Driving Cars Face

The world is still several years away from realising a driverless future, despite promising developments and new capabilities in self-driving cars. Progress has been made in incorporating LiDAR technology and creating maps specifically for artificial intelligence (AI). In the United States, the National Highway Traffic Safety Association is contemplating revisions to vehicle safety rules to …

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Reducing Turnover by Keeping Call Center Agents Happy

Call centers are notorious for having high attrition rates. Data from contactbabel.com revealed that the mean annual contact agent attrition rate in 2017 was 30 percent.  The good news is that call center agents are more likely to stay when they’re happy. The question now is, how can managers and leaders keep their agents happy? We’ve put together …

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