Five Best Practices of Successful Plumbing Businesses

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The plumbing industry in the United States is a billion-dollar industry. However, it is also a competitive industry. There are almost 130,000 plumbers in the country. If you want to succeed, you will need to know their best practices. Here are some of the best practices you need to know from successful plumbing businesses.

Expand Your Services

Plumbing is a very versatile service. Here are some attractive services you can offer alongside plumbing:


Most Americans can’t live without hot water, especially during the colder seasons. One of the most fundamental parts of this is related to plumbing. The installation of water heaters is part of a plumber’s job, and it’s something that you should offer to people. It shouldn’t take too much for you to learn, and it’s a great way to supplement your income.

Irrigation Installation

Americans love to garden. It’s estimated that 18 million Americans joined gardening in 2021. It’s a vast market and one that has a lot of potential. Many of the tools and supplies necessary for gardening, such as sprinklers and hoses, are related to plumbing. You can quickly learn how to install these things with little research and training.

Water Treatment

The quality of water in the United States is generally excellent. However, there are still many people who are interested in water treatment. This is another service that you can easily offer as a plumber. There are many different types of water treatment systems, and you can learn about them with a little bit of research.

These are just a few services you can offer as a plumber. By expanding your services, you’ll be able to reach more customers and make more money.

Offer Financing Options

One of the best ways to attract new customers is by offering financing options. This allows people to pay for your services over time, making them more affordable. There are many different financing options you can offer, such as:

  • 0% interest credit cards
  • In-house financing
  • Third-party financing

A woman making an online payment on home services

These are just a few of the financing options you can offer. By offering these options, you’ll be able to attract more customers and grow your business.

Use Technology

Technology is changing the plumbing industry. Here are some ways you can use technology to your advantage:

Online Scheduling

More and more people are using online scheduling to book appointments. By offering online scheduling, you’ll be able to make it easier for people to schedule appointments with you, hence, making your services more convenient.

Online Payment

You can also use technology to accept payments from your customers. This is convenient for both you and your customers. For example, you can use a service like PayPal or Square to receive payments.

Social Media

Social media is a great way to connect with your customers. You can use social media to promote your business and offer discounts and coupons to your followers.

Technology is changing the plumbing industry, and you need to change it. Using technology, you’ll grow your business and be more efficient in what you do.

Build a Good Reputation

Your reputation is everything in the plumbing industry. Here are some ways you can build a good reputation:

Deliver Quality Services

The most important thing you can do to build a good reputation is to deliver quality services. This means showing up on time, being professional, and doing a good job.

Get Testimonials and Reviews

Another great way to build your reputation is by getting customer testimonials and reviews. You can post these on your website or social media page. It will show potential customers that you’re a reputable business.

Be Involved in the Community

Being involved in the community is another excellent way to build your reputation. You can volunteer your time or donate money to local charities. It will show people that you’re a business that cares more than just making money.

Your reputation is everything in the plumbing industry. It will help you retain more customers in the long run.

Have a Good Network

Lastly, having a good network in the plumbing industry is important. This means having connections with other businesses, such as:


You should have a good relationship with your suppliers. It will help you get the best prices on the products and supplies you need


If you cannot do a job yourself, you should have a good network of contractors you can rely on. It will help you get the job done quickly and efficiently.

Other Plumbers

Having a good relationship with other plumbers in your area is also important. This way, you can refer customers to each other and build a good reputation.

Plumbing is a competitive industry. However, by following these tips, you can be more competitive in the industry and make your way to become one of the most successful plumbing services in the country.

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