Month: June 2020

group of employees

Reducing Turnover by Keeping Call Center Agents Happy

Call centers are notorious for having high attrition rates. Data from contactbabel.com revealed that the mean annual contact agent attrition rate in 2017 was 30 percent.  The good news is that call center agents are more likely to stay when they’re happy. The question now is, how can managers and leaders keep their agents happy? We’ve put together …

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stressed and relaxed signs

Keeping Calm: How to De-escalate High Stress Situations

Conflict and stress are unavoidable. They are facts of life as much as breathing oxygen and eating food for energy. Arming yourself with the knowledge and skills to navigate these challenging situations will spell the difference between running around like a headless chicken or coming out intact physically and emotionally. The earlier we can accept …

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cybersecurity

Knowing What to Do: Training Your Employees to Improve Data Security

When people talk about better data security, they often think about technical solutions. But if you want to protect your company from data breaches, the best way to do so is through a human solution. Many cybersecurity companies recommend that you do employee training besides using their products. They are aware that people are the weakest …

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