Call centers are notorious for having high attrition rates. Data from contactbabel.com revealed that the mean annual contact agent attrition rate in 2017 was 30 percent. The good news is that call center agents are more likely to stay when they’re happy. The question now is, how can managers and leaders keep their agents happy? We’ve put together […]
Reducing Turnover by Keeping Call Center Agents Happy Read More »
You can be a good business owner and effectively introduce your brand to the market. But to sustain your company or even grow it, you need to be good at financial management, as well. Otherwise, you’ll run the risk of falling into bad financial habits and harming your business. Here are some financial tips that
Financial Management Tips for Small Businesses Read More »
Conflict and stress are unavoidable. They are facts of life as much as breathing oxygen and eating food for energy. Arming yourself with the knowledge and skills to navigate these challenging situations will spell the difference between running around like a headless chicken or coming out intact physically and emotionally. The earlier we can accept
Keeping Calm: How to De-escalate High Stress Situations Read More »
Whether you’re just replacing a two-year-old phone for its newer incarnation or letting go of a companion of eight years, buying a new phone is still a big decision that people often take for granted now. The rapid developments in the smartphone scene have been causing manufacturers to dish out newer and better models every
Treating Your New Phone as an Investment Read More »
Many homebuyers choose to seek the help of a mortgage lender to finance the purchase of their property. In return, they pay for a lending fee, interest rate, and the principal amount in arrears. A mortgage loan is not a one-size-fits-all type of thing. There are various loan options suited for different financial capacities, income statuses, and
Things to Consider When Choosing a Home Loan Option Read More »
If you find yourself gravitating toward building a business, you need to be prepared for a lot of things. You need to put in hours and hours of research and studies to make sure that you are entering the battle equipped with all the necessary knowledge. Going in blind will have you rely more on
Practical Sensibilities Needed in a Business Leader Read More »
Not everyone who works is in the office. The Remote Work report revealed that over 40% had been remote 100% of the time, and they’ve been at it for at least five years. Meanwhile, about 19% have not been reporting to the workplace for a year or two. The coronavirus further drives the numbers up.
Are Your Work from Home Employees Feeling the Burnout? Read More »
When people talk about better data security, they often think about technical solutions. But if you want to protect your company from data breaches, the best way to do so is through a human solution. Many cybersecurity companies recommend that you do employee training besides using their products. They are aware that people are the weakest
Knowing What to Do: Training Your Employees to Improve Data Security Read More »
